Case Study 2
In this, our second case study, we take a look at an analysis and audit that we
have undertaken for a client in the retail sector in the UK.
This client has its Headquarters in outer London with 185 retail branches
spread across England, Scotland and Northern Ireland. They have a variety
of telephone systems in their head office connected to a variety of BT line,
circuits and a mixture of BT PSTN lines and VoIP phones across their
branches. The branches were generally the same size with about 25
extensions at each location. Some locations had moved to IP and some were
on PSTN lines with a local PBX. The BT bills were being sent to each local
retail branch where they were being scanned & emailed or faxed to the head
office (including all of itemised pages). They also had set up carrier pre-select
with COLT Telecom who they believed were saving them money against BT’s
tariff.
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Case Study 1
In this, our first case study, we take a look at an analysis and audit that we
have undertaken for a client in the automotive industry in the UK.
This client has its Headquarters in the home counties, with 110 branches
across the UK. They were operating a telephony switch at the headquarters
site and then single and multiple BT PSTN lines at all of their branches. Most
branches had between 7 and 10 phone lines with a couple of larger London
area branches with more than 50 lines operating through no less that 7
separate telephone systems. There were about 35 separate bills and 14
Onebills, which were being sent to many separate locations, often to
addresses that no longer existed or to the client’s offshore supplier payment
processing centre. They also had some indirect access and CPS services
with another operator spread across 45 accounts.
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